How To Contact Us
Please email us with your questions. You can call us on the
phone, but we usually answer emails sooner.
Our email address is shown in the picture below. It must be
manually typed into your email client.
If you've tried emailing us but have received
no reply, check if your spam filters are deleting our emails. This
seems to happen fairly often. Spam filtering is often at the ISP
level, so you may not even know it's happening.
Bogus Email Alert: You may at some time
have received emails that purport to be from the above address but try
to sell you pharmaceuticals, replica watches, get-rich scams, etc.
These emails are not from CR Scientific.
Spammers often utilize viruses and worms as part of the spam generation
process. These malicious programs routinely falsify email headers
and sender addresses. They can get these addresses from the address
book of your email program (e.g., Outlook Express). This occurs
without your knowledge... until, of course, people start calling and asking
why "you" sent spam.
Spam bots also harvest addresses from web sites, even when site owners
go to great lengths to prevent this. We have received many spam emails
that pretended to be from our own address!
Spamming, Junk Faxes, and other quasi-illegal
advertising tactics are the reason we've had to become careful about posting
our contact information on-line.
Phone
1-877-260-6039 (USA-based
callers only. International customers, please contact us
via email).
Phone orders: We can take company purchase orders and American Express orders ($50 and over) by phone.
For Visa, MasterCard, and Discover, please use our website. Our merchant account is such that we can accept these cards only through our on-line shopping cart.
Credit card orders: Our on-line shopping cart will take you to your choice of Paypal or Google Checkout; either one can process all four major cards. You can access this shopping cart
from any one of the item pages on our web site; simply add the desired
item(s) to your cart and click "view cart / check out" when ready to finalize
your purchase.
We also accept payment via money order or cashiers check. Please give us a call (877-260-6039 in the USA).
Fax
At the moment, our fax system is unavailable. Please send P.O.'s to our email address. We can read email attachments in PDF, Excel, TIFF, or JPG format.
Phone Inquiries:
If no one is available at the time you call, please leave
a voicemail and you will be called back as soon as possible. We are
located in the Eastern time zone (Pennsylvania, USA); please indicate
time you can be reached.
If you call and leave a question but don't receive an answer,
please check our web site to see if it's something that's already been
answered there.
Although we value your potential business, please understand that
we're trying to make optimal use of resources to serve customers better.
We are a small business. To keep prices down, we don't have
a dedicated operator standing by to take your call. When
we're out packing orders, the phone isn't within earshot... please
leave a message or email us.
Please also see our Order
Info page.
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