Our contact email is shown in the picture below.
It must be manually typed into your email client. This is to hinder
spam-bots from harvesting our address.
If you've tried emailing us but have received no reply,
check if your spam filters are deleting our emails. This is a common
occurrence. Spam filtering is often at the ISP level, so you may not
even know it's happening.
Bogus Email Alert: You may at some time have received
emails that purport to be from the above address but try to sell you pharmaceuticals,
replica watches, get rich scams, etc. Viruses and worms create false
headers and sender addresses. They often harvest these addresses from
the address book of your email program (e.g., Outlook Express) without your
knowledge. Spam bots also harvest addresses from web sites, even when
site owners go to great lengths to prevent this. We have received many spam
emails that pretended to be from our own address.
Phone
1-877-260-6039 (USA-based
callers only. International customers, please contact us via
email or fax).
Phone Inquiries:
If no one is available at the time you call, please leave a voicemail
and you will be called back as soon as possible. We are located in the
Eastern time zone; please indicate time you can be reached.
If you call and leave a question but don't receive an answer, please check
our web site to see if it's something that's already been answered on the
site. Some callers ignore clearly-stated notices on our site (e.g.,
people still asking us for a price quote on Hardman epoxy, even when the
order page says we've stopped carrying it) Although we value your potential
business, please understand that we're trying to make optimal use of resources
to serve customers better. It is not fair to other customers when we
tie up the lines answering questions that are clearly addressed on the site.
We are a small business. To keep prices down, we don't have a
dedicated person standing by to take your call. When we're out
packing orders, the phone isn't within earshot... leave a message or email
us.
Please also see our Order
Info page.
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