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We accept the major credit cards via Google Checkout We also accept Paypal |
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| Availability / Backorders / Out-of-Stock Items How to Order International Orders Purchase Orders Return Policy How To Order via Credit Card... 1.) Simply add your items to the cart (click "Add to Cart") and then click "View Cart / Checkout" when you're ready to complete your order. 2.) Choose either Paypal or Google Checkout (either one can process credit cards). Paypal allows you to place an order without having to sign up for an account. Google Checkout has its own checkout button, which you will see in the lower right-hand area of the checkout screen. 3.) Simply enter your billing / shipping info and credit card details, and choose a username and password (if you are a new customer). If you are a returning customer, simply enter your username and password. via Check or Money Order... Please give us a call 877-260-6039 (USA only) or email us to arrange that method of payment. via Company Purchase Order... Please see the Purchase Orders section, below. |
| Availability / Backorders / Out of Stock Items Although every attempt is made to ensure timely delivery of orders, sometimes items go on backorder. We stock many of the items that we sell; however, even in this case, we sometimes sell out of an item before we get the chance to update the website to that effect. Furthermore, some items are subject to temporary shortages that are beyond our control. We therefore make no guarantees of delivery time. Though we strive to fill all orders as quickly as possible, we cannot guarantee that an order will meet your delivery deadline. In all cases, the sole remedy shall be refund of purchase price. Back to top International Orders: I. Restricted Countries We're sorry, but due to the high incidence of credit card fraud, we do not ship to certain countries. Because the scammers have expanded their operations, we may exclude additional countries without further notice. As of now, we cannot ship orders to any of the following places: Africa (all) China (People's Republic) Eastern Europe & Asia Minor (all) Egypt Indonesia Israel Malaysia Russia Thailand We also do not ship to Iran, North Korea, or Syria. II. Customs Delays and Fees You are responsible for obtaining your package from your customs service. That includes making any necessary phone calls to the appropriate postal agencies. We cannot assist you with this. We can provide you only with the label number, but beyond that, we have no other information. The label number of a First Class International package CANNOT be used as a tracking number. It is only an aid to assist postal workers who have physical access to packages in your local post office. We cannot provide you with any help or even advice to locate such packages. If you want better tracking capability, please choose Priority Mail International. Even then, all tracking & package recovery is up to you. We cannot reach into the workings of foreign postal services, let alone the U.S. postal service. Once a package has left the United States, you are responsible for finding out who has the package. Normally, this is a matter of making a few phone calls. We're sorry, but we cannot make these calls for you. You are also responsible for any and all customs duties and fees. Please be advised that some countries (e.g., Italy) can take several months to clear a package through customs. There is nothing we can do to speed this process. Please read this section again. We cannot help you locate international packages, and we do not provide refunds for items lost in the mail. If an item is valuable and important to you, please consider paying the extra money for insured UPS or FedEx international shipping. Back to top Purchase Orders I. Does your PO come with Terms and Conditions? We cannot accept any purchase order "terms and conditions" which run contrary to our own Terms of Sale / Terms of Use. Please be advised that inclusion of such contrary terms with your company's PO can delay the filling of your order. However, our filling an order shall in no way signify our acceptance of such terms, even if we fill your order without comment. All sales are governed by our Terms of Sale / Terms of Use. Your sending us a Purchase Order will be taken to mean that your company / institution accepts and agrees to these. II. Minimum Purchase Order Amount: Our minimum order for P.O.'s is currently $100 (one-hundred U.S. dollars). Please pre-pay for orders having a merchandise total of less than $100. III. Faxing a PO: Because of the illegal activities of several fax-spammers who won't cease and desist in the face of repeated actions by the FCC, we no longer publish our fax number on the web. Please call us at 877-260-6039, or simply email us your PO as a PDF, TIFF, Word, or Excel attachment. Back to top Return / Exchange Policy Your satisfaction is very important to us. Most items have a 30-day money-back guarantee. Refunds do not apply to items abused / misused by customer. Return Policy - Notes & Exceptions: 1.) Return shipping costs are the customer's responsibility. 2.) Platinum Wire - no refunds / returns / exchanges on this item. 3.) Microscope Slides & Cover Slips - no refunds / returns / exchanges on these items UNLESS the original, outer wrapping is completely intact (i.e., box must be unopened). This is a safety issue. We are unable to test them for contamination. 3.) Laboratory Glassware - We reserve the right to refuse returns on glassware. This is a safety issue. We have no practical way to test glassware for contamination. If we have a well-established business relationship with you, we'll be glad to accept returns of unused glassware. 4.) Shipping Damage: we take great care to cushion fragile items so they'll withstand shipping. This costs us quite a bit in packing materials and time. Most of our packages can withstand considerable abuse while maintaining the contents intact. In the unlikely event that an item arrives damaged from shipping, we may require a photograph showing the breakage. Please notify us right away. If your package was shipped with insurance (UPS, FedEx), please report the claim to them. Back to top Missing Part Policy Q: What recourse do I have if an item was stolen from my order? A: If you choose an insured shipping method (UPS or FedEx), you must file a claim with them to obtain reimbursement for the stolen item(s). Many of our USPS orders ship with insurance, especially if they are $100 or more. If you live or work in a place where a package is likely to get stolen from your porch, please write "SIGNATURE REQUIRED" in the comments section of your order. We will ship the order that way. You will need to have someone present to sign for it. Missing Parts Background: Fraudulent missing item / missing part claims have become a very common form of cyber-shoplifting. Cyber-shoplifting is twice as costly as regular shoplifting, because not only does the person steal the item, but then they also demand that another one be sent (at our expense). They're stealing twice. We have to take this into consideration when evaluating any missing part / missing item claim. Generally, we do not issue replacement parts. That's because we take extreme care to make sure every part is in the shipment at the time of packing. The upright rod from our support stands is one of the most popular items on which to claim non-delivery. We still don't know why. We now take extra-special care to make sure there is exactly one rod per base. We even reinforce cartons inside or out, to make sure the rods cannot break through during shipping. As a security measure, we have started randomly selecting orders to photograph the packing process. Yes, we will photograph a $25 order: not every single one, but some of them. If a "missing parts" claim arises from one of these orders, we may contact the police to report theft. We take cyber-shoplifting very seriously and will pursue the issue aggressively whenever possible. We apologize for the inconvenience to honest customers, who represent the majority; however, because we make every effort to ensure that your complete order gets to you, it is highly unlikely that you'll ever have a missing part in the first place. Back to top Main Page |